HCK

Privacy Policy

Your privacy matters to us. This policy explains how Hack HQ collects, uses, stores and protects your personal information.

We respect your privacy

Chartres Communications Pty Ltd t/as Hack HQ (ABN: 34 652 034 976) (Hack HQ) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

"Personal information" is the information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

You may contact us in writing at hello@hck.digital for further information about this Privacy Policy.


1. What personal information is collected

Hack HQ will, from time to time, receive and store the personal information you submit to our website, provided to us directly or given to us in other forms.

You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.

We may collect additional information at other times, including but not limited to, when you provide feedback, provide information about your personal or business affairs, change your content or email preference, respond to surveys and promotions, provide financial or credit card information, or communicate with our customer support.

Additionally, we may also collect any other information you provide while interacting with us.


2. How we collect your personal information

Hack HQ collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you.

We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

By providing us with personal information, you acknowledge that we will process that information in accordance with this Privacy Policy and applicable data protection laws. Where consent is required for specific processing activities, we will obtain your explicit consent separately.


3. How we use your personal information

Hack HQ may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.

Hack HQ will use personal information only where we have a lawful basis for processing, including your consent where required, contractual necessity, legal obligations, or our legitimate interests.

This may include:

  • Providing products and services.
  • Administering our business activities.
  • Managing, researching and developing products and services.
  • Providing information about products and services.
  • Communicating via telephone, email, SMS or mail.
  • Investigating complaints.

If you withhold your personal information, it may not be possible for us to provide products and services or for you to fully access our website.

We may disclose your personal information to comply with legal requirements, regulations, court orders, subpoenas, warrants, legal proceedings or law enforcement requests.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer user databases together with any personal and non-personal information contained within them.


4. Disclosure of your personal information

Hack HQ may disclose your personal information to employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

If we disclose your personal information to a third party, we will protect it in accordance with this Privacy Policy.


5. General Data Protection Regulation (GDPR)

Hack HQ will comply with the principles of data protection set out in the GDPR for fairness, transparency and lawful data collection and use.

We process your personal information as a Processor and/or Controller as defined in the GDPR.

We will only collect your personal information with your express consent for a specific purpose and any data collected will be limited to what is necessary for that purpose.

We also process personal information where necessary for legitimate interests, contractual obligations, legal obligations, protection of life, public functions or public interest activities.

We do not collect or process Special Categories of Personal Data under the GDPR unless explicit consent has been obtained or another lawful basis applies.

You must not provide personal information if you are under the age of 16 without parental consent. We do not knowingly collect personal information from children.